Frequently asked questions

Get in touch

It’s perfectly normal to have questions when it comes to care. Here are some of the most common ones we get asked. If you can’t find what you’re looking for below, please get in touch. We’re happy to chat through any questions and concerns you may have.

What is live-in care?

Live-in care means that a carer lives in your home with you, full time. Because they live with you, a live-in carer can provide one-to-one, truly personalised care in the comfort of your own home. Our live-in carers help to preserve your lifestyle so that you can remain as independent and active as you like. Our carers will help you with things like cooking, cleaning, gardening, shopping and socialising. They’ll help with morning and night-time routines, meaning that you can plan out your days exactly how you choose to. A live-in carer can provide companionship and because you keep the same carer for months at a time, you build a genuine friendship. Live in carers are highly trained to support you with more advanced conditions such as dementia, Parkinson’s and stroke.

How does live-in care differ from residential care or hourly care?

Live-in care means that a carer lives in your home with you, full time. Because they live with you, a live-in carer can provide one-to-one, truly personalised care in the comfort of your own home. Our live-in carers help to preserve your lifestyle so that you can remain as independent and active as you like. Our carers will help you with things like cooking, cleaning, gardening, shopping and socialising. They’ll help with morning and night-time routines meaning that you can plan out your days exactly how you choose to. A live-in carer can provide companionship and because you keep the same carer for months at a time, you build a genuine friendship. Live-in carers are highly trained to support you with more advanced conditions such as dementia, Parkinson’s and stroke.

How much does live-in care cost?

Our live-in care is totally personalised to yours or your loved one’s needs. We don’t have a ‘one-size-fits-all’ approach to care and so costs are dependent on things like the level of support and the number of carers needed.

A typical example of a simple companionship package is £695 per week.

Can I get help with paying for care?

It may be possible for a direct payment to be made from the local authority so that you or your loved one could use this money to toward our live-in care costs. Our regional partners are experts in understanding how the direct payment structure works for your particular local authorities and would be more than happy to help.

How quickly can live-in care be arranged?

We know that care can sometimes be required at short notice. No matter when you call us or what your needs may be, we can have care in place within 3-5 days.

How do you choose your carers?

At Promedica24, quality carers are the core of our business. We have dedicated recruitment offices across Poland and our carers are carefully selected, trained, language tested and security screened before they come to the UK. We take personal and professional references and look for carers with previous care experience.

Most of our carers are more mature and have chosen care as a vocation. They love what they do and we are proud to have them as members of our high quality team.

How do I choose my carer?

During an initial assessment of your care needs, our regional partners take the time to find out about you, your likes, dislikes, personality, hobbies and interests.

We then look to our team of highly skilled carers and select a minimum of two carers to present to you. Your regional partner will visit with a personal and professional profile and a video introduction from each one. You are then free to choose the carer you believe will be the best match for you.

What happens if the chemistry isn’t right with my carer?

We take time and great care to match our clients to our carers based on personality, hobbies, interests and lifestyle. Our aim is to bring you a companion you can genuinely enjoy being around.

In the unlikely event that you just don’t gel with your carer, we will arrange for a new selection of carers to be presented to you so that you can choose a new companion. A transfer of carer will be arranged quickly and at no cost; no questions asked. Your happiness and wellbeing is our priority.

How frequently is care reviewed?

We review your personalised care plan every three months – that’s twice a regularly as required by the Care Quality Commission (CQC).

However, our carers are in constant contact with our care managers. This open channel of communication ensures that if your needs change and your person-centred care plan needs reviewing more frequently, we can arrange to do so promptly.

How long would I/we have the same carer for?

Your chosen carer can stay with you for up to three months at a time. After three months, they will return to their home in Poland for a one month break.

During this break, a second carer, who you will have selected in advance, will stay with you to ensure a seamless continuation of care. Your original carer will then return to you for another three-month cycle.

Our process for carer changeover is designed to be smooth and undisruptive. Both your new and old carers will be in the home with you for 24 hours before your old carer leaves for their break, so that routines and preferences can be handed-over. Put simply, you won’t notice a difference in the level and quality of service or routine you’re accustomed to.

This same process is applied when your original carer comes back to you.

Do you offer short-term care?

Yes! Sometimes you may only need care for a short period of time. Our short-term services range from two to six weeks.

We support you with things like getting back home after a hospital stay, respite cover for family members or carers who need a break or even provide comfort and support at the most difficult of times with compassionate end-of-life care.

What happens if my/my loved one’s needs change?

We regularly review your personal care plan so if your needs change, we will adapt and update your care plan to suit. If your care needs increase, we can increase the levels of your support and even bring in additional carers. Your regional partner can explain any implications that this would have in terms of an increase in cost. Nothing will ever change without your express permission and all changes will be agreed in writing for your complete peace of mind.

How do I/we pay the carer?

You don’t have to pay the carer, you simply pay Promedica24 directly and we arrange for payments to be made to all of our carers. You can choose to pay us either monthly or fortnightly, whichever is most convenient for you. We accept payments by cheque or Standing Order.

What do I do if I have any concerns at any time?

We’re here for you every step of the way. If you ever have any concerns or questions, whether you’re a new client or have been with us for months or even years, you can contact your regional partner who will be happy to visit you at your home or somewhere comfortable. Alternatively, you can call us at head office on 0800 086 8686 or even drop us a line at support@promedica24.co.uk

Types of care

Find out more about the types of care we offer

Meet our carers

Learn more about our companions and carers

Testimonials

Here’s what our customers have to say about Promedica24

Request a call back

To find out more or speak to your local Promedica24 representative, please fill in our contact form.

When is the best time to call?

Morning
Afternoon
Evening

Please complete the selected fields.

Thank You

One of our representatives will be in touch shortly to discuss your requirements