What if you or your loved one’s care needs don’t fit neatly in to a box? We understand everyone is different and that’s why we never try to fit our clients into a pre-determined care service package. Every customer receives a personalised care plan because we spend time assessing their needs and regularly update those assessments so that changes can be made as and when they are needed.
Our personalised care service provides one-to-one support that you simply can’t get in a care home. Our dedicated, live-in companions ensure you can maintain your normal routines and lifestyle – it truly is personalised Live – in home care.
Because everyone is different, each of our clients receives a personalised care plan. We then provide a shortlist of highly trained carers who have been matched to you on personality, lifestyle, hobbies and interests as well as any specific care needs. This same carer will stay with you for up to three months at a time before they take a break and will alternate with another carer, selected by you, who is just as suitable as the first.
It’s so important to us that our clients are able to retain as much independence as possible even as their personal care needs grow. Living at home minimises the stress and pressure that people can often feel when health or circumstances change. Our home care helps to maintain a sense of balance with your surroundings and personal possessions exactly as they have always been and preserves the option to be a part of your local community whenever you wish.
Person-centred care brings you into the decision-making process for your own health and wellbeing. Our clients are always treated with dignity, compassion and respect, but we want to do even more than that. That’s why we work collaboratively with you so that you can enjoy your life at home in the best possible health.
We have been very happy with the carers supplied by Promedica24. When our client (a gentleman in his nineties) needed a live in carer, we researched various local care agencies to ensure that he received the best care possible. We finally settled on Promedica24. The carers are brought in from Poland but, despite early issues with the language barrier (which was very quickly overcome by Promedica24 replacing a carer who was not satisfactory), we have been impressed with the professionalism of all involved and with the commitment of the carers to looking after our client. This has provided us with a great deal of re-assurance and we are able to relax knowing that he is being cared for as well as could be expected by thoughtful, caring, kind and professional individuals. Mr SW (Solicitor/POA) Christchurch, Dorset
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