About us

About us

For more than a decade, Promedica24 have been providing live-in care to vulnerable adults as a genuine alternative to residential care homes. We opened our first offices in Warsaw, Poland, in 2002 and since then, have expanded through Germany and the UK to become Europe’s largest provider of specialist live-in care.

We are passionate about our client’s right to receive the highest quality of care in the comfort, security and familiarity of their own homes. We believe in the provision of care through kindness, experience, friendship and knowledge.

From our UK managing director to every regional partner and each of our expert carers, we all pride ourselves on making a difference to people’s lives. Promedica24 proudly sets the standard in the care services industry, and have positively impacted on the lives of over 24,000 families to date.

Our mission

To be the leading live-in care provider in the UK by delivering a genuine and affordable alternative to residential care.

Our belief

A caring service starts with caring people, therefore we strive to recruit and train the highest quality care staff.


  • Comforting:

Our service provides high-quality person-centred care at the most crucial time in our client’s lives. The stability of being able to remain in their own home and the continuity of care staff are real benefits of live-in care.

  • Adaptable:

Care isn’t a one size fits all. People are individuals and our client’s needs are assessed and understood before being matched with a carefully selected care worker. This personalised approach ensures better care.

  • Responsive:

When care is needed quickly our efficient process can provide almost immediate care provision. We work towards a 3-5 day promise from your in-home assessment of your care needs to the care worker starting with a client.

  • Empowering:

We provide real choice to our clients, the choice to stay in their own home, the liberty to decide how their day is spent. This provides the dignity that we would expect for ourselves.

Questions about the types of care we offer? Call us on 0800 086 8686 or Request a call back
Meet our carers

Learn more about our companions and carers


Here’s what our customers have to say about Promedica24

What people say

We found Jowita to be hardworking, dedicated and able to inject colour, variety and a sense of fun into each day.

More from our happy customers Read more

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