CQC Reports

We are regulated by the Care Quality Commission (CQC) who monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and they publish what they find, including performance ratings to help people view the level of care quality delivered by individual providers. The CQC inspectors not only inspect client care plans, but also interview staff and clients and assess the effectiveness of each provider’s management and communication skills. This helps people looking for care to assess in detail the quality performance of a care provider.

We are proud to work closely with the CQC to ensure we meet the quality standards and to embrace their philosophy of the “Mums” test – Is this care agency good enough for my mum (or loved one) ?

We are proud to say we are and have been rated as GOOD across all of our services , PM24 Ltd (Lancashire),  PM24 Ltd (West Midlands), PM24 Ltd  (Wiltshire) and  PM24 Ltd in Watford . We are safe, effective, caring and responsive, with ‘a strong person-centred culture throughout the organisation which values everyone as unique individuals’.

We have,  ‘well trained care workers who and have the skills and knowledge to meet people’s needs and there is a commitment at every level to provide a high-quality service and look for ways to continually improve. ‘

Paula Beaney, Quality Assurance Director, and former CQC Inspector says, “We are delighted with our reports which are testament to the strength and commitment of our team.   Promedica24 is made up of a strong core care team with over 100 years of experience in health and social care, supported by truly exceptional people who believe passionately that everybody should be able to stay at home and receive the best possible care. Due to our unique model we are able to offer bespoke high quality care which people can afford. This model of care is the future of care in the UK.”       

Please see our full reports below.


Questions about the types of care we offer? Call us on 0800 086 8686 or Request a call back

Valerie and Michelle’s story

"Having someone in the house all the time with mum is brilliant. I know she's happy, I know she's safe. It's great - I don't have to worry."

Watch their story
Meet our carers

Learn more about our companions and carers

Testimonials

Here’s what our clients say about Promedica24

Next steps in finding the right care for you

Take the next step in finding the right care for your needs with one of the options below. Alternatively, just give our care advisors a call on 0800 086 8686.

×

Request a brochure

To request a care brochure by post or email, please complete the short form below with your details.

How would you like to receive the brochure?
PDF by email
Brochure by post
We hereby inform that your consent may be withdrawn at any time, by sending an email to: dataprotection@promedica24.co.uk or by phone: +44 20 3318 5475.
Withdrawing your consent will not affect the compliance with the right to process data, if such processing was performed before the consent was withdrawn.

Please complete the selected fields.

We inform you that the following companies:

  • Promedica UK Ltd, in Watford, WD17 1AP, Cassiobury House, 11/19 Station Road, Watford, Herts,
  • Promedica24 (Wiltshire) Ltd in Swindon, SN2 8BW, Kembrey Park Pure Offices Suite 50,
  • Promedica24 (West Midlands) Ltd, in Coventry, CV4 8JA, Westwood Way, Westwood Business Park, Ensign Business Centre, First Floor No 15,
  • Promedica24 (Lancashire) Ltd, in Rawtenstall, BB4 6HH, New Hall Hey Road, Hardmans Business Centre, Suite 1,

are co-administrators of your personal data processed on the basis of your consent expressed in order to contact you and provide the details of the offer of care services.

Learn more about GDPR Privacy notice for customers

Thank You

Your requested care brochure will be on its way to you soon! In the meantime, why not try our online care assessment tool, or arrange an in-home care assessment?

If you’d like to speak to us immediately, please call us on 0800 086 8686.

×

Request a call back

To find out more or speak to your local Promedica24 representative, please fill in our contact form.

Who are you looking for care for?
For myself
For my loved one
I'm looking for something else
We hereby inform that your consent may be withdrawn at any time, by sending an email to: dataprotection@promedica24.co.uk or by phone: +44 20 3318 5475.
Withdrawing your consent will not affect the compliance with the right to process data, if such processing was performed before the consent was withdrawn.

Please complete the selected fields.

We inform you that the following companies:

  • Promedica UK Ltd, in Watford, WD17 1AP, Cassiobury House, 11/19 Station Road, Watford, Herts,
  • Promedica24 (Wiltshire) Ltd in Swindon, SN2 8BW, Kembrey Park Pure Offices Suite 50,
  • Promedica24 (West Midlands) Ltd, in Coventry, CV4 8JA, Westwood Way, Westwood Business Park, Ensign Business Centre, First Floor No 15,
  • Promedica24 (Lancashire) Ltd, in Rawtenstall, BB4 6HH, New Hall Hey Road, Hardmans Business Centre, Suite 1,

are co-administrators of your personal data processed on the basis of your consent expressed in order to contact you and provide the details of the offer of care services.

Learn more about GDPR Privacy notice for customers

Thank You

Our local care partner will be in touch shortly to discuss your requirements and answer any questions. In the meantime, why not try our online care assessment tool?

If you’d like to speak to us immediately, please call us on 0800 086 8686.

What people say

We have been very impressed with the thoughtful care provided by Promedica24. We have always had a prompt, helpful response every time we have a query. The Promedica24 carer Agata worked hard to build a rapport with my father and we have seen he has been more relaxed and more positive in outlook due to her attention. S.M. re. dad Poole, Dorset

More from our happy customers Read more

Request a call back

To find out more or speak to your local Promedica24 representative, please fill in our contact form.

Who are you looking for care for?
For myself
For my loved one
I'm looking for something else
We hereby inform that your consent may be withdrawn at any time, by sending an email to: dataprotection@promedica24.co.uk or by phone: +44 20 3318 5475.
Withdrawing your consent will not affect the compliance with the right to process data, if such processing was performed before the consent was withdrawn.

Please complete the selected fields.

We inform you that the following companies:

  • Promedica UK Ltd, in Watford, WD17 1AP, Cassiobury House, 11/19 Station Road, Watford, Herts,
  • Promedica24 (Wiltshire) Ltd in Swindon, SN2 8BW, Kembrey Park Pure Offices Suite 50,
  • Promedica24 (West Midlands) Ltd, in Coventry, CV4 8JA, Westwood Way, Westwood Business Park, Ensign Business Centre, First Floor No 15,
  • Promedica24 (Lancashire) Ltd, in Rawtenstall, BB4 6HH, New Hall Hey Road, Hardmans Business Centre, Suite 1,

are co-administrators of your personal data processed on the basis of your consent expressed in order to contact you and provide the details of the offer of care services.

Learn more about GDPR Privacy notice for customers

Thank You

One of our representatives will be in touch shortly to discuss your requirements