Following several years with another care agency where the service deteriorated enormously, we were recommended to Promedica24.
From first meeting with Mark Muller and talking with him, we were very impressed by what Promedica24 promised. We were surprised by the degree of care and concern expressed by Mark, for the whole family situation. It was obvious that the company regarded its provenance of care not just of one individual, but the close family and their needs. Mark had unhurried patience with conversations relating to my mother and the whole family.
Tina Benson visited to assess my mother’s needs and complete a risk assessment of the house. She was delightful with mummy and very thorough in her job. Her positive, happy nature helped build our confidence in Promedica24. Tina came again the day after our carer arrived and again a week later, to ensure all was well. We are amazed by the level of professionalism and genuine care of Promedica24.
The carer who arrived is wonderful! She is a delightful, happy, positive person and a real blessing for the family. She really cares about Mummy; provides delicious meals (and cakes!) and the house is immaculate. Nothing is too much trouble for her. Above all, her great sense of humour and fun, is what mummy and we, really appreciate.
Promedica24 have given us great peace of mind. They do all the work in terms of finding the next carer, assessing my mother’s needs and transporting the carer to the house. The carer changeover period of 24 hours gives time for a useful exchange of information and also helps mummy through the change of carer. To have a carer in place for a minimum of six weeks is wonderful for mummy and for us. We can then build a real relationship, which gives mummy a feeling of security.
The family feels greatly supported, thanks to the Promedica24 team.
Having recruited the help of Promedica24 at the end of July we were preparing ourselves for the big step of having live-in care for my Mother and father in-law.
Now five weeks in and we couldn’t be happier with the service.
My mother-in-law suffers from Alzheimer’s and my father-in-law’s Parkinson’s. Having live-in care has ensured they can stay in their own home – together – for a little longer.
The carer is delightful and has fitted into family life really well – I don’t know how we coped without her.
It has meant we can all sleep more easily knowing they both have the support and care they need.
It was definitely the right thing to do.
I’m pleased to say everything is going extremely well. Maria is absolutely marvellous – she totally understands my mama who has found the transition much easier than I expected. Maria is cooking the most wonderful meals, massaging my mother’s legs and providing wonderful all round support and companionship.
I would like to thank Jonathan and the team for helping Elsie and me through what would have otherwise been a very traumatic time. We really appreciated that Promedica24 took the time to get to know Elsie and me and provide us with a carer who we would feel so at home with.
The thought of Elsie having to go into a care home while I recovered from an operation caused us a lot of anxiety and upset, so it was a huge relief when we discovered 24 hour live in care with Promedica24 could keep Elsie looked after at home. Elsie has borderline Alzheimer’s and needed looking after while I recuperated from a long awaited operation. Our carer, Bozena, could not have been better suited to our needs and from the moment she arrived at our home we all got on perfectly. On the first day Bozena and Elsie sat chatting happily about poetry, flowers and of course food!
Graham R, Wilmslow
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