My family can’t thank Promedica24 enough for the professional care and support they gave us while caring for mum for the last 11 months. All the carers we had in this time cared for mum extremely well with dignity, they became one of the family.
Elizabeth H (Daughter of client)
My 88 year old mother has been registered disabled for many years and was registered severely partially sighted/blind approximately 12 months ago. She originally had carer’s coming in to visit her during the day starting at one visit and then progressing to four times a day. She also has diabetic neuropathy which means she has no feeling in her legs. She has suffered many falls over the years, which has led to many call-outs from paramedics and being hospitalized on numerous occasions. After one particularly bad fall it was agreed with the medical professionals that she was not safe to be left alone at night. We were then in a position that we needed to employ night-time carer’s as well as daytime which became hugely expensive. The daytime care agency at this stage agreed that my mother required more care and put us in touch with Mark Muller and Kerry Stevens at Promedica 24.
From the very first conversation with Mark, during which I was in tears, we were reassured that this was the way forward. They worked extremely quickly and the lovely Anna came into our lives. From the first meeting with her we knew she was going to be perfect. She proved to be extremely hard working and completely dedicated to my mother’s needs and wellbeing. She cooked my mother lovely meals and her home was always immaculate. During the 7 weeks that Anna stayed my mum became much happier in herself and was given huge reassurance that should she need assistance in any way during the day or night somebody was there for her.
As a consequence she started to sleep better as I did too. Prior to Anna’s arrival I was not sleeping as I constantly worried that I would receive yet another call from Caroline advising us that my mother had fallen in the middle of the night.
Anna has unfortunately had to return to Poland now for a much needed break and the lovely Eva has just arrived to stay and care for my mother for approximately 6-8 weeks. I met her today and I am confident that she will be just as wonderful as Anna. We hope that Anna will be able to return after Christmas and that both Anna and Eva will work as a pair to provide the permanent care that my mum now needs.
Mark and Kerry have together given my husband and me great peace of mind, which is invaluable to us.
Many thanks to all at Promedica 24 who we would not hesitate to recommend to anyone requiring live in care for a loved one.
Following several years with another care agency where the service deteriorated enormously, we were recommended to Promedica24.
From first meeting with Mark Muller and talking with him, we were very impressed by what Promedica24 promised. We were surprised by the degree of care and concern expressed by Mark, for the whole family situation. It was obvious that the company regarded its provenance of care not just of one individual, but the close family and their needs. Mark had unhurried patience with conversations relating to my mother and the whole family.
Tina Benson visited to assess my mother’s needs and complete a risk assessment of the house. She was delightful with mummy and very thorough in her job. Her positive, happy nature helped build our confidence in Promedica24. Tina came again the day after our carer arrived and again a week later, to ensure all was well. We are amazed by the level of professionalism and genuine care of Promedica24.
The carer who arrived is wonderful! She is a delightful, happy, positive person and a real blessing for the family. She really cares about Mummy; provides delicious meals (and cakes!) and the house is immaculate. Nothing is too much trouble for her. Above all, her great sense of humour and fun, is what mummy and we, really appreciate.
Promedica24 have given us great peace of mind. They do all the work in terms of finding the next carer, assessing my mother’s needs and transporting the carer to the house. The carer changeover period of 24 hours gives time for a useful exchange of information and also helps mummy through the change of carer. To have a carer in place for a minimum of six weeks is wonderful for mummy and for us. We can then build a real relationship, which gives mummy a feeling of security.
The family feels greatly supported, thanks to the Promedica24 team.
Having recruited the help of Promedica24 at the end of July we were preparing ourselves for the big step of having live-in care for my Mother and father in-law.
Now five weeks in and we couldn’t be happier with the service.
My mother-in-law suffers from Alzheimer’s and my father-in-law’s Parkinson’s. Having live-in care has ensured they can stay in their own home – together – for a little longer.
The carer is delightful and has fitted into family life really well – I don’t know how we coped without her.
It has meant we can all sleep more easily knowing they both have the support and care they need.
It was definitely the right thing to do.
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